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Elderly man greeting neighbor on front porch with door open
August 04, 2025

What Is The ADT Trusted Neighbor Feature?

ADT’s Trusted Neighbor™ feature modernizes the custom of giving a neighbor your house key. It eliminates the requirement for physical keys or access codes and permits you to manage who has access to your Milwaukee home and for what timeframe. Discover more about how it works with your ADT home security system and Google Nest cameras. 

How Does ADT Trusted Neighbor Work?

You probably have neighbors you trust to water your plants, collect your mail, or walk your dog when you leave home. Before, you would just give them a key to your house. You now have a better option. Thanks to ADT's Trusted Neighbor Feature, you no longer have to be concerned about doors left unlocked or misplaced keys. 

What you need is an ADT security system, a Google Nest video doorbell, a compatible smart lock, and the ADT+ app that permits everything to function in unison. Here’s how the service works: 

  1. You give access to a trusted person, like a neighbor or relative, through the ADT+ app.
  2. Then, you set permissions. You can provide neighbors with timed access, allowing them to enter and depart during a particular timeframe, or event-based admittance. To illustrate, if a delivery arrives, the system can unlock the door to let your neighbor bring it indoors once it authenticates them.
  3. When you’ve configured access, your Google Nest Doorbell with familiar face capability identifies your neighbor when they proceed toward the door.
  4. Your ADT home security will pause the alarm and deactivate the lock when the approachee is verified as a permitted user.
  5. You get instant updates as your friend, neighbor, or family member comes and goes. The app also provides a complete history. 
  6. When the trusted neighbor exits, your smart door lock secures automatically to shield your home.

You are able to authorize access for any individual you want, such as a service technician, dog walker, or a partner who shows up when you’re not there. This service is also useful during emergencies, specifically when you’re not around. For example, if a water sensor trips, your system can grant event-driven access so an individual can enter and switch off the water supply. The user-friendly app makes configuring permissions simple. 

Enhance Your Milwaukee Home’s Convenience And Security

ADT Trusted Neighbor is a perfect example of how ADT makes your Milwaukee home more connected and secure while simplifying your daily life. This service isn’t only for neighbors and relatives, as you’ll appreciate the facial recognition and auto-unlock capability when you have your hands full of children or packages. Once you're inside, the door automatically fastens behind you.

Customize Your ADT Home Security System In Milwaukee With Advanced Tools

Enjoy tools like ADT Trusted Neighbor and smart video cameras with a full-featured home security system in Milwaukee from Secure24 Alarm Systems. A nationally known ADT dealer, we’re excited to bring you the latest innovations from the top name in home security. Reach out to (414) 376-0805 today to begin. Our skilled team can answer any questions about the ADT+ app, Google Nest cameras, and how to make things work together.